Rizal Avenue, San Carlos City, Philippines, 2420 Mon - Sunday: 09.00 AM - 07.00 PM
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Terms and Conditions

1. Acceptance of Terms

By accessing and using the Record and Appointment Management System ("System") provided by Pangasinan Doctors Hospital, you expressly agree to be bound by and comply with these Terms and Conditions in their entirety. Your continued use of the System constitutes ongoing acceptance of these terms. If you do not agree to any provision of these terms, you must immediately discontinue all access and use of the System. The hospital reserves the right to restrict access to users who violate these terms.

2. Purpose of the System

The System has been specifically developed to streamline healthcare service delivery by facilitating electronic scheduling of medical appointments and secure management of patient health records. This digital platform provides patients with convenient access to hospital services while enabling healthcare providers to deliver more coordinated and efficient care. The System is intended solely for legitimate medical purposes and may not be used for any unauthorized commercial activities.

3. User Responsibilities

As an authorized user of the System, you bear full responsibility for maintaining the accuracy and completeness of all information submitted during the appointment booking process. You must ensure that all personal and health data provided is current and correct. Any misuse of the System, including but not limited to unauthorized access attempts, data scraping, or disruption of services, constitutes a violation of these Terms and may result in immediate account termination and potential legal action under relevant Philippine cybercrime laws (RA 10175).

4. Data Privacy

Pangasinan Doctors Hospital maintains strict compliance with the Philippine Data Privacy Act of 2012 (RA 10173) in all aspects of personal health information management. We implement multi-layered security protocols including encryption, access controls, and regular audits to protect your sensitive data. All collected information will only be used for its intended medical purpose and will not be disclosed to third parties without explicit consent, except as required by law or for continuation of care. Patients may request access to their records or file complaints through our Data Protection Officer.

5. Modifications to Terms

The hospital expressly reserves the unilateral right to modify, supplement, or replace these Terms and Conditions at any time to reflect changes in legal requirements, system capabilities, or operational practices. While we may provide notice of significant changes through system alerts or email notifications when feasible, users are ultimately responsible for regularly reviewing the most current version of these Terms. Continued use of the System following any modifications constitutes binding acceptance of the revised terms.

6. Limitations of Liability

Notwithstanding our commitment to system reliability, Pangasinan Doctors Hospital shall not be liable for any special, incidental, indirect, punitive, or consequential damages resulting from System use, including but not limited to: service interruptions beyond our reasonable control, data inaccuracies caused by user input errors, technical failures of internet service providers, or force majeure events. This limitation of liability applies to the fullest extent permitted by Philippine law and does not affect liability for gross negligence or intentional misconduct.

7. User Support

For technical assistance with the System, users may contact our dedicated support team via email at support@pangasinandoctorshospital.com or through our 24/7 helpline at +63 (075) 123-4567. Support requests should include detailed descriptions of issues encountered, relevant screenshots when applicable, and your contact information. We endeavor to resolve critical system issues within 4 business hours and provide status updates for extended outages through our hospital website and official social media channels.

8. Governing Law

These Terms and Conditions shall be exclusively governed by and construed in accordance with the laws of the Republic of the Philippines, without giving effect to any principles of conflicts of law. Any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the proper courts of Dagupan City, Pangasinan, and you irrevocably consent to the personal jurisdiction of such courts. The prevailing party in any legal action to enforce these Terms shall be entitled to recover reasonable attorneys' fees and costs in addition to any other available remedies.

Last Updated: June 2023 | © 2023 Pangasinan Doctors Hospital. All Rights Reserved.